When creating orders, you will be required to first accept the estimate before the order will be processed. Once accpeted the order will go into production.
How do estimates work?
When you create an order, you are in principle requesting an estimate. Your request is sent to Rendered, our team will then review the reference data supplied and the complexity of your product(s).
You then receive a notification that an estimate has been created for your request and is available for you to review within your Rendered account.
Finding estimates
All your estimates are available within your Rendered account, you can quickly access them using the link from the email you have received or by directly clicking on the estimates from your dashboard page in your account.
Filter your estimates by status or stage and stay on top of your account.
Estimate statuses
Similar to product statuses, estimates also have different stages or statuses, see below for the details.
Draft
The ‘Draft’ Status means that an estimate has been initiated and created but the order has not been reviewed yet by the production team.
Always check the statuses of your estimates to avoid any missed estimates.
Sent
When an estimate has been sent, it means that the product has been reviewed and quoted, and you have received a notification email with the estimate. You have two choices, accept it or decline it.
Accepted
When an estimate has been accepted, it means that you have agreed to the given quoted price, and the order is ready to go to the production team.
Subscriptions benefit from monthly invoicing, and the product(s) will go into production once the estimate is accepted.
Declined
When an estimate has been declined, the product(s) will not go into production.
Declined estimates do not mean that the client disagrees with the pricing, the client might have missed some information or realised that he forgot to add or remove something from the estimate. We also might have made a mistake and the client has spotted it and rejected it.
Rendered will always contact clients that have declined estimates to enquire about the reason and see if we can be of any help.
Expired
Each estimate has a limited amount of time to accept or reject, passed this pre-defined period, the estimate is considered invalid and the order will be deleted.
Always keep track of the expiry date of your estimates to avoid missing one. Estimates need to be accepted within 4 days of creating the order.
Requesting an estimate
To receive an estimate you need to create a new order within your Rendered account.
We will then review your order and send you an estimate within 24 hours, you will receive an email notification when your estimate is available. You can then decide to either accept or reject the estimate.
If you accept the estimate, you will need to proceed to payment (free subscription) or simply accept (studio & enterprise subscriptions), once this step is completed, your order will be processed.
If you have questions about the estimate you have received, you can always create a support ticket within your account, we will get back to you within 24 hours.
Accepting estimates
For an order to go into production, the respective estimate needs to be accepted. To accept the estimate, simply click on ‘Accept’ within the estimate screen.
Users with a subscription only need to click on ‘Accept’ and your order will automatically go into production.
Once a month all estimates created that month will be converted to an invoice, this can then be paid with Stripe Checkout or through a bank transfer.
Declining an estimate
To decline an estimate, you need to click on ‘Decline’ and your estimate will be automatically rejected.
When an estimate has been declined, the order can not go further into production.
Declining an estimate can be due to multiple reasons, the client might have missed some information or realised that he forgot to add or remove something from the estimate. We also might have made a mistake and the client has spotted it and rejected it.
If you are not sure whether you wish to decline the estimate because you have questions, please contact our support by creating a ticket within your account.
If you have questions about the estimate you have received, you can always create a support ticket within your account, we will get back to you within 24 hours.
